Foxgirl
Foxgirl

Returns and refunds

The purchase happens at the retailer, so the return does too. Here is how it goes.

Where to start

Every purchase made through this catalog is completed on the retailer's site, so returns and refunds run entirely through your order history there. Open the order, choose the return option, and follow the steps; you will get a label or a drop-off code.

The 90 day policy

Most of the Foxgirl line carries a 90 day refund policy from the brand, which is an unusually long window for jewelry at this price. It exists mostly for gifting: a wrong letter, a wrong metal, or a ring size that missed. Check the individual listing to confirm the policy applies before you rely on it.

What makes returns smooth

  • Keep the gift box and packaging until you are sure the piece is staying.
  • Try rings on clean dry hands and earrings against unpierced ears first if there is any doubt; hygiene rules for worn earrings vary by retailer.
  • Start the return well inside the window rather than on the last day.

What this site cannot do

We cannot see your order, issue refunds or intercept shipments; no independent catalog can. What we can fix is wrong information on these pages that led to a bad pick, so if a measurement here misled you, tell us at hello@foxgirl.pages.dev.